Frequently Asked Questions


26 Questions about Cleaning.

Frequently Asked Questions?

You can pay for your cleaning service using one of the following options available: Credit Card, ACH, check, zelle, Venmo*, or Cash.

*Payment fees can be charge according the way payment choice.

Forthouseco is a certificated company and provide for all their team members an accurate training to guarantee the best performance during the service. Each team has a team leader who is high capable and responsible to maintain the members updated about all new practices and cleaning products launched.
Forthouseco has a daily commitment to making every effort to maintain the same cleaning team performing services for the same customers over time. We are always attentive to the best market practices to hire a good professional and offer a good package that includes fair remuneration, safety and a good work environment. Occasionally there may be a change of team member due to illness, vacation and personnel changes.

Deep cleaning is a type of cleaning that requires extraordinary attention to the smallest details in your home. There are parts of your home that the duster will not be enough to clean and will require the manual use of damp wipe on the baseboards, blinds one by one and includes a range of extra services described step by step in our 28 – step checklist that is part of our rigorous cleaning process. Therefore, the time spent on deep cleaning is generally 2 and a half times to 3 times the time spent on regular cleaning. For example, if your house takes 2:30 hours to clean during regular cleaning, up to 6:15 hours can be spent on deep cleaning.

We are pet lovers and that is why there is little care, it is not true. Therefore, we ask that when making your reservation you leave a note stating what type of pet you have so that we can take the necessary precautions to prevent it from escaping. If it is a ferocious pet, we ask that you leave instructions on how to handle your pet to prevent it from becoming upset by the presence of our team.

Yes, and we guarantee all our work with the commitment that the customer will be 100% satisfied. If you are not satisfied with any area we have cleaned, please call us within 24 hours and our team will return to your home and we will re-clean that area at no charge.

It is not mandatory to tip team members, but if you are enthusiastic about our service, tips are acceptable. We emphasize that in the case of tips, they are directed entirely to the team, divided equally among team members and each member will be aware that they received the tip from the customer.

Due to results and situations that may occur during the day, whether on the road, or some setback with the client scheduled at the time prior to your appointment, unforeseen events may happen. Therefore, delays or anticipations of up to 10 minutes are understandable. If the unforeseen event goes beyond 10 minutes of the scheduled time, don’t worry, our reservations department will contact you and check your availability. The customer is our priority and will always be updated.

Generally, morning hours are less susceptible to unforeseen events as they are the team’s first opening hours. Each team is capable of carrying out between 3 and 4 houses per day, this means that the 2nd, 3rd and 4th customer of the day is susceptible to a delay or anticipation of no more than 15 minutes, which is reasonable considering variables such as conditions of the road, unforeseen events with the previous client, among others. But rest assured, you will always be updated by our reservations department in case of any unforeseen events and will be consulted on availability if any unreasonable delay occurs.

In this case, the team that serves you already has a client in the first slot on the same day as your appointment, so it would not be possible to change the schedule due to the schedule already being occupied by another client. However, our reservation department, upon receiving your request, will make every effort to meet your needs and this includes consulting the possibility of changing the schedule with clients if possible or finding another day of the week with the earliest schedule available. Please be advised that whenever times during the day become vacant due to a requested change, the recurring customer for that day will be notified and consulted if they would like to move the time forward for better service by fitting the time into their schedule. This makes the service more efficient.

If you are a recurring or occasional customer, simply log in to our website and make any changes you wish. You can also contact us via our customer service channel, live chat, email or phone. It will be a pleasure to serve you.

Don’t worry, our reservations department is ready to reschedule your reservation for the next available day and time in the same week. However, if you wish to change your reservation for a specific day and time, please log in to our website to proceed with the change or contact our reservations department through our customer service channel so that the change can be made successfully. Remembering that any changes are subject to schedule availability.

To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.

You will get a confirmation as soon as we find a provider for your job via email and SMS.

Yes, you can reach us as (656) 204-1090 during our business hours.

Yes of course. After you book for the first time, an account will be made for you where you can login and modify your bookings anytime.

Forthouseco team will arrive at your home in one of our branded company cars with our own cleaning products and equipment. However, the customer just need to provide paper towels and trash bags for the waste generated during the cleaning service. If we do not use all the paper towels or any trash bag provided, at the end of the service, our team will leave them above the counter to let you know that they were not necessary.

No. We handle all worker’s compensation and insurance.

Call us within 24 hours and we will re-clean the area, free of charge.

Forthouseco Team is here to help. To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost. Please put away any important documents and valuables. No worries though, we’re ready to tackle messes, and will neatly pile and arrange any items left on floors or furniture.

It’s your choice, but giving us ready access to your home on your day of service is important. Many of our customers prefer to leave a key in a safe place or provide codes for the garage and/or alarm system. Should you choose to give us a key, it will be stored in a locked key storage device to which only our managers have access. The key is issued to the cleaning team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.

Pricing is based on the service plan you select and the size of your home. It is best to contact our booking department for an estimate. Our supervisor will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Enter your zip or postal code on to find your local team. Offices provide free, no obligation estimates for cleaning service right over the phone or you can fill out one of the forms on our website 24/7.

Absolutely, all our providers are friendly, very well trained and background checked.

You are not required to provide the Wi-Fi password, however we encourage you to provide it at least to the team supervisor as soon as he requests it, as our platform is connected online and it is possible that Forthouseco will need to update the data to the supervisor who they involve the service that is taking place in your home, in addition to our time quality control that is carried out through the platform. Don’t worry, telephones are strictly prohibited from being used during service, and only the supervisor is instructed to use them to connect with headquarters.

You can contact us through our website via chat, call or send an email. We have efficient online communication with the team remotely via our platform, so just tell us what you want, and we can communicate with the team right away.

Our price is based on the time spent to carry out the cleaning service, considering the conditions of
the house such as size and number of rooms and also the market. These criteria are pre-established
through historical data collected throughout the time dedicated to the services provided by
Forthouseco for different types of residential and commercial properties of different sizes. Our
experience is what drives us to get as close as possible to customer expectations, and we work
towards this every day. Therefore, if you do not agree with the quote, we will be happy to send an
estimator to your address to provide you with a more accurate quote.

If you are not the first customer scheduled for the day, is possible that the team conclude the previous customer a little bit earlier or if there is any change of the previous customer booking. Anticipation of up to 15 minutes is considered normal, so the team can arrive 15 minutes before, but in case the anticipation be over 15 minutes, you will be contacted by Forthouseco to check your availability to welcome the team providers.
For the first cleaning service as a one time choice or recurring services choice, we recommend you to select during your booking a Deep Cleaning Extra Service. In case you have any doubts, please Contact Us by chat, phone, text or e-mail.
The difference is in the estimated time to complete the service. The price of the service will not change with the addition of another member to the team, this will only increase productivity and may reduce the estimated time to complete the service by up to 30% while maintaining the same quality.

We know that accidents are likely to happen, which is why we are an insured company and our team is trained and supervised so that accidents are avoided as much as possible. If an accident occurs, the team supervisor will inform the customer of what happened and will make a record with photos of the broken object to be sent to our administration. The customer can record photos and send them by email to describing all the details of the object so that we can resolve the issue as smoothly and efficiently as possible.

We offer the exchange of sheets and pillowcases, so we ask that you leave clean sheets and pillowcases on the bed for them to be changed. Our team is advised to only change them if they are available on the bed, so we know they should be changed. If you prefer, you can also leave a note as a reminder on your reservation for the supervisor to view and proceed with the exchange.
In terms of productivity, each addition of a well-trained member to the team means a gain of 45 minutes, that is, if the estimated time to complete the service is 3 hours with a team of 2 members, with a third member on this team, the service will be completed in around 2 hours and 15 minutes.
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